Security & privacy
Built for careful internal RCM review.
DenialDesk is a beta workflow for creating AI-assisted denial review packets. This page explains what users should know before uploading documents.
Internal review only
Generated packets are for billing and RCM review. DenialDesk does not automatically submit appeals, claims, or payer messages.
Upload only what is needed
Use the minimum document set needed for review. Avoid uploading unrelated medical records or unnecessary PHI.
Human validation required
A qualified billing, coding, clinical documentation, or RCM reviewer must approve any final action.
How documents are used
Uploaded files are used to generate the denial packet.
The system reads the uploaded denial document and optional supporting files, extracts claim and payer details, applies review guardrails, and creates an internal PDF packet.
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Primary document review
EOB, ERA, denial letter, rejection, or claim-status document.
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Optional supporting evidence
Records, authorization proof, claim history, payer notes, or other files when needed.
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Case tracking
Cases may be logged for packet delivery, credit tracking, quality review, and support.
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No automatic payer action
No appeal, corrected claim, patient bill, write-off, or payer message is submitted by the website.
AI limits
- AI may misread poor scans, complex remittances, or payer-specific code formats.
- AI output may need correction by a qualified reviewer.
- DenialDesk is not legal, medical, coding, clinical, compliance, or payer-policy advice.
- Recovery is never guaranteed.
- Final action must follow the user’s organization policies and payer requirements.
Payment and credits
- Free beta usage is limited to trial packets.
- Paid plans are based on packet credits: 5, 25, or 100 packets.
- Payment card details should be entered only through the hosted checkout provider.
- DenialDesk pages do not ask users to enter card numbers directly.
- Packet credits may be checked before generation or delivery.
Beta security note: DenialDesk is designed as a careful RCM assistance workflow, not a certified compliance platform. Do not upload documents unless you are authorized to share them for billing/RCM review. Use “HIPAA-conscious workflow” language unless and until formal legal/security review confirms a stronger compliance claim.